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The Founder Print

The Profile of Dr. Abdel Rahim Jallad, the Founder, Principal and Executive Director of “The Excellencors”;

  • Extensive and blended experiences, as a Consultant, Trainer and as an executive, in Academic, Private Business, NGOs, and Public environments.
  • Co-Founder of the Industrial Engineering Department at the University of Jordan - 1987,
    • Founder of the Jordan Society for Quality (JSQ), 1995.
  • Knowledgeable and experienced professional in providing training and consultancy assistance in Performance Excellence to clients in government, industry, and educational sectors with focus on Government Performance.
  • Executive senior management experience in private business environment, as being the General Manager for a Leading Group of Companies operating in different lines of businesses. 1995-1999
  • Skilled trainer and practitioner of Total Quality Management (TQM), gap identification and gap closure and supervised many projects in the implementation of ISO 9000 systems, and TQM concepts in manufacturing as well as in service industry.
  • Well experienced in managing training and consultation institutions. Being The Director of the Continuing Education Directorate at the University of Jordan during 1992-1993 and the General Manager of the University House for Consultations and Studies during 1999-2002., with the later being a consortium between all public Jordanian Universities. Through these experiences a wide network of highly qualified associates has been established.
  • Successful managerial experience in implementing Community Development projects during the work at IRADA, Centres of Productivity Enhancement, as a Quality Expert and Northern Region Manager during 2002-2004. Through this experience, more than 300 Small and Medium Enterprises were assisted to grow and expand.
  • Delivered many training workshops in Jordan and Dubai on, Organizational Excellence, Strategic Planning, TQM, Corporate Governance, Resources Management, Process Management, Benchmarking and Organizational Performance Management.
  • Contracted by the Electronic College for Total Quality Management (eTQM) to customize the (EFQM) Excellence Model Criteria into Dubai Government Excellence Program (DGEP) requirements for electronic learning curriculum, Dubai – UAE. January – March 2005.
  • Contracted by the Electronic College for Total Quality Management (eTQM) to evaluate the assignments of electronic learners on DGEP Quality Experts program, for 4 cycles during 2005 – 2006.
  • Conducted training workshops on “Strategies for Excellence in Public Organizations using Dubai Government Excellence Program (DGEP)” and on “Managing Development Plans and Continuous Improvement)” at e-TQM College, Dubai-UAE; May, 2005.
  • Senior Assessor in 4 Cycles of King Abdullah II Award of Excellence, for both of private and public sectors, 2000 – 2005.
  • Senior Assessor in the Team of Examiners in Dubai Government Excellence Program (DGEP), Department and Division categories, 6th Cycle 2002-2003, and Deputy Head of Board of Examiners in the 8th Cycle, Department and Division categories, 2004-2005.
  • During the Awards of Excellence assessments experience at enterprises level, diagnostic assessments covered enterprises including; Municipalities, Ports, Civil Defense, Free Zones, Customs, Ministries, and Aviation Authority.
  • As a Senior Local Advisor at the Direct Support Component at Euro-Jordanian Action for the Development of Enterprises (EJADA), conducted many diagnostic studies to Jordanian SMEs among them; a private Air Freighter enterprise. February – November 2005.
  • Assigned the task of developing a Model of Excellence for the Higher Education Institutions in Jordan, by the Ministry of Higher Education and Scientific Research. The developed model, adapted from (EFQM), was presented at the first Jordanian Conference for quality assurance in Higher Education organized by the ministry during 12-15 December 2005.
  • Well experienced assessor, in Malcolm Baldrige and European Foundation Quality Management (EFQM) Models of Excellence.
  • Member of the Technical Committee assigned to develop and design the criteria for Queen Rania Award for Excellence in Education– Jordan, January – February 2006.
  • Designed and conducted tens of training workshops on Performance Excellence in Jordan and Dubai covering DGEP criteria and RADAR assessment logic, including the designed Certified DGEP Experts program by DIHRD, 2004-2008.
  • Certified Assessor in “Mark of Best Practices” Award program, administered by King Abdullah II Centre of Excellence, July 2006.
  • Certified European Assessor by European Foundation Quality Management Organization (EFQM) since October 2006.
  • Senior Assessor on 1st assessment cycle of MECCAward for Excellence – Iran, adopting the EFQM model, 2007.
  • Senior Assessor on 1st assessment cycle of Abu Dhabi Award for Excellence in Government Performance – UAE, adopting the EFQM model, 2007.
  • Designed and Conducted many training workshops on Government Excellence in different Emirates at UAE, on local Government Excellence Programs; Ras Al Khaima, Abu Dhabi and Ajman, which are all adopting the EFQM model and RADAR assessment logic, 2006-2008.
  • Designed and Delivered many tailored workshops on DGEP and RADAR logic to many Governmental Departments in Dubai including; Dubai Land, DEWA, Dubai Traffic, Dubai Police, Dubai Civil Force, Dubai Naturalization and Residency, and RTA; 2005-2008.
  • Excellence Models Expert and Technical Consultant on Sheikh Khalifa Government Excellence Program (SKGEP) administered by the Ministry of Development for Government Sector (MDGS) – UAE, launched December 2006-2008.
  • Appointed as Jury member in DGEP in its 10th assessment cycle, for Department and Division categories, 2006-2007.
  • Contracted as Technical Advisor for Ajman Excellence Program (AJEP) through Electronic College for Total Quality Management (eTQM), Aug. 2008 - Oct. 2009.


Our clients

Dubai Police

Dewa – Dubai Electricity and water Authority

Dubai Institute for Human Resource Development

Ajman Municipality

Our alliances

European Foundation for Quality Management